Delete your account

You can delete your Plant Cove account, and everything in it, at any time. The quickest way is in the app. If you can’t get into the app, write to us and we’ll do it for you.

Delete it in the app

1. Open Plant Cove and tap your picture or initials at the top of any tab to open You.
2. Tap Sign-in and security, then Delete account.
3. Read what will be deleted, tick the box and tap Continue.
4. Confirm it’s you with your password, or with Google if that’s how you sign in, and tap Delete my account.

Your account is deleted straight away, and you’re signed out on every device.

Ask us to delete it

If you no longer have the app, or can’t sign in, write to [email protected] from the email address on your account and ask us to delete it. We’ll check the request really comes from you, delete the account within 30 days, and reply when it’s done.

What gets deleted

• Your account: your name, your email address, your password and the link to your Google account, if you signed in with one.
• Your plants: every plant and its details, and your rooms and collections.
• Your photos: every photo you added, and the cutouts and smaller copies we made from them.
• Your journal: every entry and note.
• Your care schedules and your settings.

Deleting your account can’t be undone. If you’d like a copy of your data first, ask us for one at [email protected] before you delete it.

What we keep, and for how long

• Backups. Copies of your data in our backups are removed within 30 days.
• Server logs. Records of requests and errors are kept for up to 90 days. They don’t hold your plants, photos or notes.

We may keep some information longer where the law requires it. Our Privacy Policy has the details.

Delete some of your data and keep your account

You can remove a plant, a photo or a journal entry in the app whenever you like. To have particular data erased from our systems while you keep your account, write to [email protected] and tell us what you’d like gone.